Here, you can find detailed step-by-step instructions on how to verify your payment methods via My Account > Profile > Verification Process. Locate your payment method from the lists below for detailed guidance.
In the Cards category, we will see how you can verify cards from Eurobank, National Bank of Greece (NBG), NBG Dual CC, Piraeus Bank, Alpha Bank, Optima Bank, Revolut, Revolut Disposable Virtual, Bank of Cyprus, Hellenic Bank, Credia Bank, Payzy, N26, Snappi, Wise, and Aircash.
💳 Cards
Eurobank
App: Once you log into the Eurobank App, tap on the "Accounts & Cards" section, tap on "More Options" (3 dots) on the right, select "Other Information", and finally take a screenshot.
Browser: Visit the Eurobank homepage and, after clicking on the icon, scroll down. Then select "My everyday banking", choose your card, and click "View". Next, on the far right of your card number, click "Details" and then the "Information" tab. The required card details will appear there, specifically the cardholder name, expiration date, address, and card type.
National Bank of Greece (NBG)
App: Once you log into the NBG App, locate the "Cards" section on the home screen. Select the card you need to verify and go to the "Basic Details" section, where you will find the necessary information.
Browser: Log into the NBG website by clicking here (https://ibank.nbg.gr/web/#/home) with your credentials. In the "Cards" section, select your card and take a screenshot.
NBG Dual CC
App: Once you log into the NBG App, locate the "Cards" section on the home screen. Select the card you need to verify and go to the "Basic Details" section, where you will find the necessary information.
Piraeus Bank
Browser (Android / Chrome): First, before logging into your account, make sure to enable "Desktop site" view. Next, log into web banking at www.winbank.gr as an "Individual". Then, at the top of the screen, tap the 3 lines (top right) > Cards > Debit Cards > My Debit Cards > Select the card you want. Take a screenshot showing the necessary details.
Browser (iOS / Safari): First, log into web banking at www.winbank.gr as an "Individual". Then, at the top of the screen, tap the 3 lines (top right) > Cards > Debit Cards > My Debit Cards > Select the card you want. Next, tap the "aA" icon next to the address/URL bar and tap the small "A" (left) until it reaches 50%. Take a screenshot showing the necessary details.
Alpha Bank
App: Once you log into the app, select your card from the "Cards" section, or tap the 3 lines on the top left and follow the path Cards > "Card Details". You will see this option in a blue box.
Browser: Once you log into the Alpha Bank website, select your card from the "Cards" section, or click the 3 lines on the top left and follow the path Cards > "Card Details". You will see this option in a blue box.
Optima Bank
App: Once you log into the app, select your card and then "Show card details". There you will find your card in digital form showing the necessary details.
Revolut
Browser: Click your profile icon (top left), then tap "Documents & Statements", select "General", and then "Card confirmation".
App: Tap your profile icon (top left), then tap "Documents & Statements", select "General", and then "Card confirmation".
Revolut Disposable Virtual
Browser: Click your profile icon (top left), then tap "Documents & Statements", select "General", and then "Account confirmation".
App: Tap your profile icon (top left), then tap "Documents & Statements", select "General", and then "Account confirmation".
Bank of Cyprus
App: Once you log into the app, go to "Cards" in the bottom menu (bottom right), tap the card you want, select "View Details", and take a screenshot.
Browser: Once you log into the Bank of Cyprus website, go to "Cards" in the main menu (bottom right), click the card you want, select "View Details", and take a screenshot.
Hellenic Bank
Browser: Once you log into the app, first select "Cards" from the bottom navigation bar. Select the card you want, click "View details", and take a screenshot of the page with your details.
App: Once you log into the bank's website, first select "Cards" from the bottom navigation bar. Select the card you want, tap "View details", and take a screenshot of the page with your details.
Credia Bank
Browser: Once you log into the bank's homepage, select the card you are interested in and take a screenshot showing the necessary details displayed.
Payzy
App: Once you log into the Payzy app, follow the path Cards > Settings > Download Card Certificate. Take a screenshot of the first page.
N26
App: Once you log into the N26 app, tap "Card Selection" and find the virtual card requested for verification. Next, select the card details and, after entering your PIN or authenticating via Touch ID or Face ID, you will have 60 seconds to take a screenshot of that page.
Snappi
Browser / App: You will need to contact Snappi live chat and request a "Card Details Confirmation", which will be sent to you by email.
Wise
Browser / App: Once you log into the Wise app, go to the "Cards" section and select the required card. Then tap "Card details" to display the card information you need to screenshot. If the app prevents screenshots, you can use a second device to take a photo of your screen.
Aircash
App: To complete your Aircash card verification, follow these steps:
- Open the Aircash app
- Go to transaction history (History / Transactions)
- Select the transaction made to our company
- Tap the option to download the receipt (Receipt of payment / PDF) and save the file
In the Banks category, we will see how you can verify your bankbook/IBAN document for Eurobank, National Bank of Greece (NBG), Piraeus Bank, Alpha Bank, Optima Bank, Revolut, Bank of Cyprus, Hellenic Bank, Credia Bank, Payzy, N26, and Snappi.
🏦 Banks
Eurobank
App: Once you log into the Eurobank App, tap on your account, then on the 3 dots, and select "Account Confirmation".
Browser: Once you log into the Eurobank homepage, select your account and navigate to "Account Information" -> "Other information", where you can take a screenshot.
National Bank of Greece (NBG)
App: Once you log into the NBG App, go to the "Accounts" section, select "Statements", navigate to the most recent statement, and tap "View PDF". Take a screenshot of the 1st page.
Browser: Log into the NBG website by clicking here (https://ibank.nbg.gr/web/#/home) with your credentials. Then go to the "Accounts" section, select "Statements", navigate to the most recent statement, and click "View PDF". Take a screenshot of the 1st page.
Piraeus Bank
Browser: Once you log into the Piraeus website, click next to the home icon and follow the path Deposits > My Accounts, and then on the right Related Services > Certificates, Applications, Supporting Forms > Deposit Account Certificate. Once selected, click "CONTINUE", choose the desired account, and then click CONTINUE > COMPLETE > DOWNLOAD CERTIFICATE.
App: Once you log into the Piraeus App, tap the 4 dots (Menu) on the bottom navigation bar and follow the path Services > e-statements, Certificates & Supporting Documents > Deposits > Deposit Account Certificate > select your account and take a screenshot.
Alpha Bank
App: Once you log into the Alpha Bank App, select your account, tap "Statements", and select the most recent date. If no statement appears there, you can alternatively select your account, tap the faint grey arrow to display all details, and take a screenshot.
Browser: Once you log into the Alpha Bank web banking, select your account, click "Statements", and select the most recent date. If no statement appears there, you can alternatively select your account, click the faint grey arrow to display all details, and take a screenshot.
Optima Bank
Browser: Once you log into the Optima website, select "Products" > "Products Details", then in the "Account" field select your account. Click the PDF icon on the bottom right and you're all set!
App: Once you log into the app, select your Account and then tap "Details"; with a slight scroll down, you will locate the required details.
Revolut
Browser: Click the 3 dots where it says "More", then select "Statement" and set it to the most recent date. Click "Generate" and you're all set!
App: Tap the 3 dots where it says "More", then select "Statement" and set it to the most recent date. Tap "Generate" and you're all set!
Bank of Cyprus
App: Once you log into the Bank of Cyprus app, in the bottom left area next to "Home", select "Accounts". Next to the account you want to verify, tap the (i) icon at the top and take a screenshot of the page with all details visible.
Browser: Once you log into the Bank of Cyprus web banking, in the bottom left area next to "Home", select "Accounts". Next to the account you want to verify, click the (i) icon at the top and take a screenshot of the page with all details visible.
Hellenic Bank
App: Once you log into the app, follow this path: Savings Account > Documents > IBAN Certificate. This will allow you to download the required file.
Browser: Once you log into web banking, follow this path: Savings Account > Documents > IBAN Certificate. This will allow you to download the required file.
Credia Bank
Browser: Log in via browser and, from the home screen, select the account you need. Then take a screenshot showing the necessary details.
Payzy
App: Log into the Payzy app, tap your account logo (top left), go to "Account Details", and tap the PDF icon on the top right. Take a screenshot of the first page.
N26
App: Once you log into the app, tap the 3 lines at the top of the screen and select "Bank statements", choose the most recent date, and take a screenshot of the first page.
Snappi
App: Once you log into the Snappi app, select "More" from the home screen and then "Agreement" to generate the required certificate.
In this category, we will see how to verify E-wallets & Other payment methods such as Paysafe, Paysafe Card, PayPal, PayPal Business, Neteller, Skrill, Skrill Prepaid Cards, Viva Wallet, Viva Wallet Business, Viva Wallet Card, Okto Wallet, Aircash, Apple Pay, and Google Pay.
📱 Other Payment Methods
Paysafe
iPhone & Google Chrome: First, ensure your Paysafe account is already verified. To verify your Paysafe Wallet on our website:
- Upload a screenshot from the "Settings" section of your Paysafe Wallet via your account (Profile > Verification Process)
- The screenshot must clearly display all registered details on Paysafe (Full Name, Date of Birth, Email, Customer ID, Address, and Mobile Phone Number)
It is essential that the screenshot shows the full screen, including the website URL bar. If using iOS with Google Chrome, tap the 3 dots on the bottom right and select "Request Desktop Site". Then take your screenshot.
iPhone & Safari: First, ensure your Paysafe account is already verified. To verify your Paysafe Wallet on our website:
- Upload a screenshot from the "Settings" section of your Paysafe Wallet via your account (Profile > Verification Process)
- The screenshot must clearly display all registered details on Paysafe (Full Name, Date of Birth, Email, Customer ID, Address, and Mobile Phone Number)
It is essential that the screenshot shows the full screen, including the website URL bar. If using iOS with Safari, tap the "aA" icon next to the address/URL bar and select "Request Desktop Website". Using the same menu, reduce the zoom level to 50%. Then take your screenshot.
Android & Google Chrome: First, ensure your Paysafe account is already verified. To verify your Paysafe Wallet on our website:
- Upload a screenshot from the "Settings" section of your Paysafe Wallet via your account (Profile > Verification Process)
- The screenshot must clearly display all registered details on Paysafe (Full Name, Date of Birth, Email, Customer ID, Address, and Mobile Phone Number)
It is essential that the screenshot shows the full screen, including the website URL bar. If using Android with Chrome, tap the 3 dots on the top/bottom right and check "Desktop site". Then take your screenshot.
Desktop & Google Chrome: First, ensure your Paysafe account is already verified. To verify your Paysafe Wallet on our website:
- Upload a screenshot from the "Settings" section of your Paysafe Wallet via your account.
- The screenshot must clearly display all registered details on Paysafe (Full Name, Date of Birth, Email, Customer ID, Address, and Mobile Phone Number).
To make sure all details fit into a single screenshot, click the 3 dots in the top right corner of Google Chrome and reduce the zoom level to 67% before taking the screenshot.
Desktop & Mozilla Firefox: First, ensure your Paysafe account is already verified. To verify your Paysafe Wallet on our website:
- Upload a screenshot from the "Settings" section of your Paysafe Wallet via your account.
- The screenshot must clearly display all registered details on Paysafe (Full Name, Date of Birth, Email, Customer ID, Address, and Mobile Phone Number).
To make sure all details fit into a single screenshot, click the 3 horizontal lines in the top right corner of Mozilla Firefox and reduce the zoom level to 67% before taking the screenshot.
Paysafe Card
App: To complete the verification of your Paysafecard card, follow these steps:
- Log into your Paysafecard account
- Go to your transaction history
- Select the specific transaction made to our company
- Download and send us the "Transaction Statement" document in PDF format
PayPal
Browser: We recommend logging in via a desktop computer (specifically Google Chrome), as the website URL bar must be clearly visible. Send us a screenshot from your PayPal account, specifically from the Settings section, where all personal details (Full Name, Email, Address, and Mobile Phone Number) are visible. Take your screenshot there.
For the second screenshot, navigate to Account Settings > Business Information. Take a full-screen screenshot showing your PayPal Merchant ID clearly alongside the URL.
PayPal Business
Browser: We will require 2 screenshots. The first is from your PayPal account under Settings / Account Settings > Business Information, where all corporate/personal details must be legible (Name, Business Address, Customer Service Phone & Email, Business Contact Name, Credit Card Statement Name, Date of Birth, Nationality), as well as the website URL at the top of the browser.
For the second screenshot, follow the path Settings / Account Settings > Business Information. Take a full-screen screenshot showing your PayPal Merchant ID clearly alongside the URL.
Neteller
Browser: Once you log into the Neteller website, click your profile icon, go to Settings, and then Personal Details. Take a screenshot ensuring the full screen and website URL are visible.
App: Once you log into the Neteller app, tap your profile icon and go to Personal Details. Take a screenshot there.
Skrill
Browser: Once you log into the Skrill website, click your profile icon and navigate to Settings > Personal Details. Take a screenshot making sure the full screen and website URL bar are clearly visible.
Skrill Prepaid Cards
Browser: To complete verification for your Skrill card, follow these steps:
- Log into your Skrill account
- Go to the "Skrill Prepaid Card" (or "Cards") section
- Select the specific card
- Click "Show card details" (eye icon) and take a screenshot where your full name and card details are clearly visible
Viva Wallet
Browser: Once you log into the Viva Wallet website, follow the path Settings > Profile. Take a screenshot ensuring the entire screen and the website URL are clearly visible.
Viva Wallet Business
Browser: We will require 2 screenshots. The first is found under Settings > Profile. Take a screenshot ensuring the full window and website URL are visible. The second is from the "API Access" section via Settings > API Access; take a second screenshot here, ensuring the URL and full screen remain visible.
Viva Wallet Card
Browser: Log into your Viva Wallet account, scroll down, locate the card requested for verification, and click "DETAILS" to display the required details on the card. Take a screenshot ensuring the full page and website URL are visible.
Okto Wallet
App: Opening the Okto Wallet app, tap the profile icon (or your photo if added) in the top left corner to open the profile section. Take an uncropped screenshot clearly displaying the following details:
- Email
- Mobile Phone Number
- Address
- Customer ID
- Nationality
- Country of Residence
Aircash
App: Opening the Aircash app, tap the profile icon in the top right corner, then select Account > Personal Details. Take an uncropped screenshot clearly displaying all necessary details.
Apple Pay
To verify your Apple Pay account, you will need to provide a screenshot of the linked card from your banking app or web banking, following the instructions for that bank in the "Cards" section above (e.g. if you have linked a Piraeus Bank card, please follow the respective Piraeus Bank card instructions).
Google Pay
To verify your Google Pay account, you will need to provide a screenshot of the linked card from your banking app or web banking, following the instructions for that bank in the "Cards" section above (e.g. if you have linked a Piraeus Bank card, please follow the respective Piraeus Bank card instructions).